Shipping Policy

📦 Shipping & Sales Tax Policy

About Our Products At Genuine Toy, we specialize in high-quality outdoor play equipment—like swing sets, playhouses, go-karts, and trampolines. These items are drop shipped directly from our trusted U.S.-based partners and may require special handling.

Estimated Delivery Timeline Please allow 2 to 4 weeks for delivery on large items. Shipping times may vary based on product availability, freight carriers, and destination.

Freight Delivery Options

• Curbside Delivery (Standard): Carrier drops the shipment at your curb or driveway.

• White Glove Service (Premium): Includes in-home placement and basic setup (available in select areas). You’ll receive your delivery method and tracking info via email prior to shipment.

Sales Tax for Texas Residents As required by law, we collect Texas state sales tax on all shipments delivered to Texas addresses—even if the item is fulfilled by an out-of-state supplier.

Delivery Delays Occasionally, unforeseen factors like weather or freight backlogs may impact delivery. We will notify you of any delays and provide timely updates.

Have questions? Contact us — we're here to help!