Refund and Return Policy

✅ Return Eligibility: Since our products are large freight-shipped items, returns require additional handling. Here’s what to know: Returns must be requested within 30 days of delivery. Items must be unused, unassembled, and in original packaging. Return shipping fees may apply (varies by supplier). Customized or made-to-order items are non-returnable, unless defective. To initiate a return, contact us here with your order number and product details.

🛠️ Limited Manufacturer Warranties: Most items include manufacturer-backed warranties, which protect against defects in materials and workmanship. Typical coverage: Steel & Wood Frames: 1–10 years against rust, warping, or rot. Accessories & Hardware: 90 days–1 year. If your item arrives damaged, please notify us within 48 hours of delivery.

🚫 Non-Returnable Items: For safety and hygiene reasons, the following are not eligible for return: Opened play sand or water features, assembled climbing structures or swing sets. Any items damaged due to misuse, improper installation, or weather exposure.